Shipping and Delivery Policy
At Silk&Spice, we are committed to delivering your order in a timely and secure manner. Please review our shipping and delivery policy for more details.
Shipping Methods and Charges
Shipping Methods
- We offer standard and expedited shipping options depending on the delivery address.
- Shipping time may vary depending on the location and availability of products.
Shipping Charges
- Shipping costs are calculated based on the delivery address and the weight of the items.
- For orders above a certain value, we offer free shipping (terms and conditions apply).
- Delivery charges will be displayed at checkout before completing the purchase.
Order Processing Time
Order Confirmation
- After placing your order, you will receive an order confirmation email. Please check the details and contact us immediately if any information is incorrect.
Processing Time
- All orders will be processed within 1-3 business days.
- Orders are processed during business hours (Monday to Friday, excluding public holidays).
Delivery Time
Estimated Delivery Time
- Domestic Orders: Delivery typically takes between 5-7 business days for standard shipping and 3-5 business days for expedited shipping.
- International Orders: Delivery may take 10-15 business days, depending on the destination and customs processing times.
Delays
- While we make every effort to ensure timely delivery, occasional delays may occur due to unforeseen circumstances like weather, customs, or carrier issues. We appreciate your understanding and will keep you informed of any significant delays.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email or SMS. You can use this tracking number to track the status of your shipment online.
Delivery Issues
Incorrect Address
- Please ensure your shipping address is accurate. If an incorrect address is provided, we cannot guarantee timely delivery. In such cases, additional charges may apply for re-shipment.
Missing or Lost Shipments
- If your package is marked as delivered but you have not received it, please check with your local delivery carrier or contact our customer support team within 7 days of delivery for assistance.
Refused Shipments
- If you refuse delivery or your package is undeliverable, it will be returned to us. You may incur additional charges for re-shipping or return fees.
Contact Us
For any questions or assistance regarding shipping and delivery, please contact us:
📧 Email: yoursilknspice@gmail.com
📞 Phone: +91-9937357979
