Cancellation and Refund Policy

At Silk&Spice, we value your satisfaction and strive to provide the best shopping experience. Please review our cancellation and refund policy to understand how we handle such requests.

Order Cancellation

1. Cancellation Before Shipping:

   • Customers can cancel their order within 24 hours of placing it by contacting our customer support team.
   • If the order is successfully canceled within this timeframe, a full refund will be processed.

2. Cancellation After Shipping:

   • Once the product has been shipped, cancellation requests cannot be accommodated. However, you may initiate a return after receiving the product (refer to the Return Policy below).

Return and Refund Policy

1. Eligibility for Returns:

   • Returns are accepted within 7 days of delivery for products that meet the following conditions:
     • The product is unused and in its original condition.
     • All original tags and packaging are intact.
     • Proof of purchase is provided.

2. Non-Returnable Items:

   • Customized or made-to-order products.
   • Items marked as final sale or non-refundable during purchase.

3. Refund Process:

   • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed within 7-10 business days, and the amount will be credited to your original payment method.

Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or a full refund, depending on availability.

Contact Us

For any questions or to initiate a cancellation, return, or refund, please reach out to us at:
📧 Email: yoursilknspice@gmail.com
📞 Phone: +91-9937357979